Players Mediation Update...

1/21/2005
We were recently contacted by a player of Grand Banks Casino who had won a progressive jackpot in excess of $160,000 when playing the Wall Street Fever Progressive slots. When they won they took a screenshot of the winnings and saw that the jackpot was immediately credited into their account. On the players very next spin the $160,000+ was taken out of their account balance. Naturally, the concerned player contacted the Grand Banks Casino manager right away to see what happened, but the manager said that she do not win at all.

After getting nowhere with the casino manager the player then contacted us here at Gamblers Lodge hoping that we might be able to help her out. While we do not list Grand Banks casino on our website, we do list a number of casinos that are powered by Playtech Software (www.playtech.com) and naturally we were going to do our best to help correct the situation for her. We immediately contacted Grand Banks casino. We also contacted Playtech casino software directly knowing that they have an excellent reputation and would thoroughly investigate the matter.

Within 48 hours we received notice from Playtech that the player DID WIN the Wall Street Fever Progressive slots and that the jackpot total of $161,509.93 had been credited to her account. This is by far our best success story with regards to player & casino mediation. To the player, we want to once again say Congratulations! And Thanks to Playtech for helping resolve the matter and paying this player the rightful amount she won playing the Wall Street Fever Progressive slots.

Gamblers Lodge - Casino  Players Mediation Services

In keeping with Gamblers Lodge & its views, that all genuine and legitimate online casino gambler's, should receive not only their winnings, but should also be treated in a fair manner. Casino account disputes & or casino marketing, should be provided with honesty & integrity, to the same extent as one would expect from any respected International Land based casino.

Unfortunately & while depending on this form of media, problems can occur. In most situations, it is a lack of communication; be this Casino Support Team, management or the player. However given these possible causes, there are times when no amount of reasoning will produce an amicable outcome.

It is in these situations, that Gamblers Lodge offers its mediation service.

Gamblers Lodge & or its representatives make no promises to be able to rectify your dispute

To initiate such action, you are required to submit the following :


A brief and factual account of your dispute

Full real name, Country, & contact phone number
( please include area + international dial codes )

Casino Account ID

Your private e-mail account
( we only accept your ISP e-mail account, EG - No hotmail or free e-mail accounts )


Once your details & account of events have been reviewed, you will be contacted. At this stage you will be asked to submit a release; this allows Gamblers Lodge to act on your behalf in the event of conducting mediation with the casino. Unfortunately if this release is not supplied, Gamblers Lodge will be unable to act on your behalf.

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Please send all Player Inquiries to:   playersupport  @  gamblerslodge.com